Last updated: April 1, 2026
01Acceptance
By accessing or using the AgentPrizm service, you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
02The Service
"The Service" means the hosted memory database, dashboard, API, SDKs, MCP server, documentation, and any related software we provide under the AgentPrizm brand. We may update the Service from time to time. We will provide reasonable notice of breaking changes — at least 90 days for stable, versioned API endpoints.
03Accounts
You must provide accurate registration information and are responsible for keeping your credentials secure. You must be at least 18 years old. You are responsible for activity under your account, including all data your agents ingest and recall.
04Fees & payment
Plan and overage rates are listed on our pricing page. Fees are billed monthly in arrears in US Dollars unless otherwise agreed. Payments not received within 30 days of invoice may result in suspension. Disputes must be raised within 60 days of the invoice date. Annual contracts are non-refundable but can be paused per the conditions in your order form.
05Customer data
You retain all rights to data you provide to the Service ("Customer Data"), including memories your agents ingest. You grant us a limited license to process Customer Data solely to operate the Service for you. We process Customer Data as your processor under our Data Processing Addendum.
We do not train models on Customer Data. We do not use Customer Data for any purpose other than providing the Service to you and complying with the law.
06Acceptable use
You may not, and may not enable others to:
- Use the Service to violate any law or third-party right.
- Ingest or recall data you do not have the right to process.
- Reverse engineer, scrape, or attempt to derive the Service's source code or model weights.
- Resell the Service as a standalone offering without a written reseller agreement.
- Use the Service to make decisions with significant legal or similarly significant effects on individuals without meaningful human review.
- Probe, scan, or load-test infrastructure beyond what is reasonable for normal product evaluation.
07Intellectual property
The Service, including all software, models, and documentation, is owned by AgentPrizm and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms. Our trademarks and logos may not be used without written permission.
08Warranty disclaimer
Except as expressly stated in your order form (e.g., a service-level agreement), the Service is provided "as is" and "as available" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
09Liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claims under these Terms is limited to the fees you paid for the Service in the twelve months preceding the claim.
10Term & termination
These Terms apply for as long as you use the Service. Either party may terminate for material breach with 30 days' written notice and an opportunity to cure. We may suspend or terminate immediately for serious abuse, security risk, or non-payment. On termination, you may export your Customer Data via the API or CLI for 30 days; after that, we delete it.
11Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state and federal courts of Miami-Dade County, Florida, except that either party may seek injunctive relief in any court of competent jurisdiction.
Questions: [email protected].