Privacy Policy.

Plain English. Real specifics. We do not sell your data, and we do not train models on your memories.

Effective: Apr 1, 2026v3.2Previous versions →

Last updated: April 1, 2026 · Previous versions

01Scope

This Privacy Policy describes how AgentPrizm, Inc. ("AgentPrizm", "we", "us") collects, uses, and shares information when you use our website, dashboard, and API (collectively, the "Service"). It applies to information collected from you as a customer or visitor — not to data your end users create through your agents, which we process on your behalf as set out in our Terms of Service and Data Processing Addendum.

02What we collect

You give us

  • Account information: name, work email, company, billing address, payment method.
  • Communications: emails, support tickets, sales calls.
  • Customer data: the memories your agents ingest. We process this on your behalf as a data processor.

We collect automatically

  • Usage data: API call counts, latency, feature usage. Used to bill, debug, and improve the product.
  • Device & log data: IP, user agent, timestamps, error traces.
  • Cookies: a single first-party session cookie. We do not use third-party advertising cookies.

03Why we use it

  • Provide, secure, and improve the Service.
  • Bill your account and prevent fraud.
  • Communicate about your account, security, and material product changes.
  • Comply with legal obligations.

We do not sell personal information. We do not share customer data with third parties for advertising. We do not train models on customer memories.

04When we share

We share information only with:

  • Subprocessors who provide infrastructure, billing, and observability — listed at agentprizm.com/security.
  • Authorities when legally compelled. We notify you first unless prohibited by law.
  • Acquirers in the event of a merger or asset sale, with notice and continued protection.

05Retention

We retain account information for as long as your account is active and for up to 24 months after closure for legal and accounting purposes. Customer data (memories your agents ingest) is retained per the namespace's policy you configure; deletion requests are honored within 30 days.

06Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal information. To exercise any of these rights, email [email protected]. We will respond within 30 days and won't charge for reasonable requests.

California residents have additional rights under the CCPA, including the right to know what personal information we collect and to opt out of "sale" or "sharing" (we do neither). EU/UK residents may lodge complaints with their local supervisory authority.

07International transfers

AgentPrizm is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service you consent to that transfer.

08Contact

Questions, requests, complaints: [email protected], or write to AgentPrizm, Inc., 18117 Biscayne Blvd unit 1039, Aventura, FL 33160, USA.